Poor Service: Key Factor in Customer Churn - Business 2 ...

Poor Service: Key Factor in Customer Churn
Business 2 Community
According to a study by CRMGuru, less than a third of customers listed ?Poor Quality,? ?Price? or ?Functionality? as reasons that they ended their relationship with a vendor. In contrast, more than 70% cited ?Bad Customer Service.? Average defection ...

Source: http://customer-service-update.blogspot.com/2012/07/poor-service-key-factor-in-customer.html

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